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Computers Skills

Module Summary:
This module introduces students to computers and the commonly used computing applications at the workplace. Students learn to input, review, design, and present information in an efficient and productive manner. Students also learn to use the internet and different web applications

Topics:

Unit 1	Computer Fundamentals Types of Computing devices’ Parts of Computer
Unit 2	Memory Types, Storage devices – HDD, Flash Drives Optical Disks: DVD I/O Devices – Keyboard, Mouse, LCDs, Scanner, Plotter, Printer& Latest I/O devices in market
Unit 3	MS Windows Desktop, My Computer, Files and folders using windows explorer, Toggling between 2 files/windows Control Panel, Searching Files and folders, Creating Shortcuts
Unit 4	MS – Word Introduction, Environment, Help Creating & Editing Word Document. Saving Document Working with Text: Selecting, Formatting, Aligning & Indenting Working with Tables, Properties Finding Replacing Text, Bullets & Numbering, Header & Footer, Using spell checker, Grammar, AutoCorrect Feature, Synonyms and Thesaurus
Unit 5	MS – Excel MS-Excel: Environment, Creating, Opening, & Saving Workbook. Range of Cells. Formatting Cells Functions: Mathematical, Logical, Date Time, Auto Sum Graphical Representation of data– Bar Graphs, pie charts, etc.
Unit 6	MS – PowerPoint MS PowerPoint: Environment, Creating and Editing presentation, Auto content wizard Using built-in templates Types of Views: Normal, Outline, Slide, Slide Sorter, Slide Show, creating customized templates; formatting presentations Graphics: AutoShapes, adding multimedia contents, printing slides
Unit 7	Internet MSBasic Internet terms: Web Page, Website, Home page, Browser, URL, Hypertext, ISP, Web Server, Internet Security Applications: WWW, e-mail, Instant Messaging, Internet Telephony, Videoconferencing Web Browser & its environment

Sales Skills

Module Summary:
Today’s marketplace is highly competitive and every organization is looking for a larger share of the market. In an economy where the customer is king, how do sales representatives position the features and benefits of the products/services they sell? This module helps students learn and master the essential skills required for a successful career in selling.

Topics:

Unit 1	Defining the Sales Process • Type of Sales • Common Sales Approaches • Glossary of Common Terms • Difference between Sales and Marketing
Unit 2	Getting Prepared to make the Call • Identifying your Contact Person • Performing a Needs Analysis • Creating Potential Solutions
Unit 3	Creative Openings • A Basic Opening for Warm Calls • Warming up Cold Calls • Using the Referral Opening • The First Sales Meeting
Unit 4	Active Listening • The importance of active listening • Minimal Encouragers • Restating and Paraphrasing to gain commitment
Unit 5	Delivering Presentations that SELL • Writing a Sales proposal • Features and Benefits matched to Customer Need • Outlining your Unique Selling Proposition • The Burning Question that every Customer wants Answered
Unit 6	Managing the Sale: • Sales Psychology • Leading representational bias • Tie-Downs • Tag-On • Competing without competing on price and maintaining your professionalism
Unit 7	Handling Objections • Common types of Objections • Basic Strategies • Advanced Strategies
Unit 8	Closing the Sale • Understanding when it's Time to Close • Powerful Closing Techniques • Things to Remember
Unit 9	Following Up • Thank-you Notes • Resolving Customer Service Issues • Staying in Touch
Unit 10	Setting Goals • The Importance of Sales Goals • Setting SMART Goals
Unit 11	Manage your pipeline • What is a sales pipeline • The stages from prospect to customer • How to determine your prospects stage
Unit 12	Managing your Data • Choosing a System that Works for you • Using Computerized Systems • Using Manual Systems

Communication Skills

Module Summary:
Understand the importance of communication and learn to understand how you communicate, how others communicate & how to adjust your communication style to meet their needs. Discover how communication is greatly improved by understanding communication preferences based on personality type & how to overcome some common obstacles to effective communication.
This course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.

Topics:

Unit1	Communication is key to success Importance of Communication 5 Habits of Highly Effective Communicators Types of Communication Reflection
Unit2	Bridge the Gap to Communication Barriers The Communication Process Types of Barriers Self-Awareness Reflection
Unit3	Beyond Verbal Communication All about Body Language Para-Verbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed Reflection
Unit4	Active Listening 8 Common Barriers to Effective Listening and how to overcome them Understanding Active Listening Sending Good Signals to Others Ladder of Inference Reflection
Unit5	Asking Good Questions Open Questions Closed Questions Probing Questions Reflection
Unit6	Written Communication E-mail communication Business letters Business Proposals Agenda, Minutes Reports
Unit7	Negotiation Skills Types of negotiation Laying the Groundwork The three phases - Exchanging Information, Bargaining, Closing Skills for successful negotiation Dealing with Difficult Issues
Unit8	Interview Skills Types of interviews Interview preparation steps and tips Stages of an interview Common and illegal questions Developing effective answers
Unit9	Presentation Skills Fundamentals of a presentation Planning a powerful presentation Effective presentation techniques Engaging your audience Dealing with difficult audience members/situations
Unit10	Speaking Like a STAR S = Situation T = Task A = Action R = Result Using “I” Messages Active Constructive Response - ACR Reflection

Corporate Etiquettes

Module Summary:
Corporate Etiquette can be defined as the way of behaving in a business environment and is very important to exhibit professionalism in interaction with both internal and external customers This module examines the basics of corporate etiquette like dress/appearance, being considerate of others, the workplace versus social situations, business meetings, proper introductions and 'the handshake'. We learn the importance of networking and telephone etiquette.

Topics:

Unit1	Introduction What is Professionalism? Need for professionalism
Unit2	Time Management Three P's of Time Management S.M.A.R.T Goals How to Prioritize Immediate Tasks vs Planned Tasks Staying on Track Rituals are Required
Unit3	Organized Work Stations Remove Disorder Manage Work Requirements Manage Electronic Communication Calendaring for Success
Unit4	How to Best Manage Meetings Is a Meeting Required? Implement the PAT Technique Writing Agendas Stop Discussion Deviation Post-Meeting Follow-Up Meeting Do's and Don'ts Meeting Options
Unit5	Understanding Etiquette Etiquette Defined The Importance of Business Etiquette
Unit6	Telephone Etiquette Developing an Appropriate Greeting Dealing with Voice Mail Mobile Phone Do's and Don’ts
Unit7	Professional Office Conduct Open Plan and Cubicle environments Handling conflict Working out of the office Eating at Work
Unit8	Team Behavior Group dynamics How to work together as Team
Unit9	Dressing for Success The Meaning of Colours Interpreting Common Dress Codes Deciding what to Wear

Soft Skill

Communication

LeaderShip

Team Work

Creative Problem Solving

Critical Thinking

Festivals

Unit 1	Introduction What is Data? Need & Importance of Data
Unit 2	Role of Data in Sales Qualitative vs Quantitative Data Value of Data Driven Sales Strategy How is data related to Sales? Sales Cycle Analysis
Unit 2
Unit 3	Understanding Data Data interpretation
Unit 4	Use of different Data Tools MS-Excel & its Applications
Unit 5	Use Data to create Analysis & Trends Decision making Strategizing
Unit 6	Effective Presentation of Data for Business Needs MS Excel MS Powerpoint Deciding best way of presenting data

Soft Skill

Communication

LeaderShip

Team Work

Creative Problem Solving

Critical Thinking

Festivals

Computers Skills

Sales Skills

Data Skills

Communication Skills

Domain Knowledge

Corporate Etiquettes